I'm being asked to verify my identity before withdrawing — what documents are required and how does the process work?

KYC (Know Your Customer) verification at 199taka is typically required before large withdrawals or when suspicious activity is detected on an account. Generally, two documents are needed. The first is proof of identity: a clear photo of your National ID (NID) or passport showing your name, photo, and date of birth. The second is proof of address, which may sometimes be requested — such as a recent bank statement or utility bill. To complete KYC, contact support via live chat; they will let you know exactly which documents are required and guide you through the secure upload process. With the correct documents, verification is usually completed within 24–48 hours. All information submitted for KYC is strictly confidential and used solely for identity verification.

How do I receive the welcome bonus after my first deposit — is it credited automatically, or do I need to claim it manually?

The welcome bonus at 199taka is usually credited automatically — once your first deposit goes through, the bonus is added to your account with no need to claim it separately. In some cases, however, you may need to activate the bonus using a specific promo code — if so, simply enter the code in the promo code box at the time of deposit. A minimum deposit of ৳500 is generally required to qualify for the welcome bonus. To find out the bonus amount and wagering requirements, Promotions Page check or ask via live chat. If you don't receive your bonus after depositing, contact support right away — they'll verify and resolve it.

199taka | Privacy Policy and How We Protect Your Data

1. Introduction & Scope

199taka places the utmost importance on its members' privacy. This Privacy Policy ("Policy") clearly explains how your personal information is collected, stored, used, and protected when you use the 199taka website and app.

By creating an account or using our services at 199taka, you agree to this Privacy Policy. If you do not agree with any part of it, we recommend that you do not use the service — please contact our support team in that case.

              
              This policy applies solely to the 199taka platform. Third-party payment providers and game studios may have their own privacy policies, which can be found on their respective websites.
            

2. What Information We Collect

199taka collects different types of information — some you provide directly, and some is collected automatically.

Information You Provide

Data Type	Example	When Data Is Collected
Identity Information	Name, date of birth	At registration
Contact Information	Mobile number, email address	At registration
Identity Verification (KYC)	National ID, passport	Before Withdrawal
Financial Information	Mobile banking number	On deposit/withdrawal
Support Information	Chat messages, complaints	Support Hours

Automatically collected data

199taka automatically collects certain technical information from your device and browsing activity. This includes:

IP Address & Device Type (Mobile/PC)
Browser Type & Operating System
Your session duration and activity on 199taka
Betting History & Gaming Patterns
Data collected from cookies and tracking technologies

199taka will never ask for your mobile banking PIN, password, or OTP. If anyone requests this information, it is a scam — report it to support immediately.

3. How Your Information Is Used

199taka uses your data only for necessary purposes. It is never used for anything beyond what is required.

Account Management: To secure registration, login, and account safety.
Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
Payment Processing: To process deposits and withdrawals correctly.
Support Services: To resolve your issues quickly.
Responsible Gaming: To identify underage and problem players.
Platform Improvement: Analytics to improve the user experience.
Security: To detect and prevent suspicious activity.
Legal Obligation: To comply with applicable laws and regulations.

              
              199taka does not sell your data to advertisers and does not share it with third parties for marketing purposes without your consent.
            

4. Data Sharing Policy

199taka may share your information with third parties in limited, specific circumstances. Each case is explained below:

When and with whom your data may be shared

Payment Provider: Limited financial information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
Game Provider: Necessary data is shared with providers such as Evolution Gaming and Pragmatic Play to verify betting and gaming results.
Legal Authorities: Mandatory disclosure required by court order or government investigation.
Fraud Prevention: Limited data sharing with fraud detection services in line with industry standards.

Beyond the cases above, 199taka does not sell, rent, or transfer your personal data to any third party without your consent.

5. Data Security Measures

199taka uses industry-leading security measures to protect your data, with safeguards in place at every level.

Technical Safeguards

256-bit SSL/TLS encryption across all connections
Passwords are stored using a one-way hashing algorithm — no staff member can view them
Encryption layer for sensitive data stored on servers
Regular security audits and vulnerability testing
Two-Factor Authentication (2FA) Support

Operational Security

Only authorized staff can access specific data
Staff security training & strict access controls
Automatic alerts for suspicious login attempts
Regular data backups and disaster recovery planning

No system on the internet is 100% impenetrable. 199taka applies the highest level of security, but you also play a role — use a strong password and keep your account credentials confidential.

6. Cookies & Tracking Technologies

199taka uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

Cookie Types

Essential Cookies: Without these, 199taka cannot function properly — they maintain login sessions and manage security features. They cannot be disabled.
Analytical Cookies: Data on which pages are visited most and where issues arise is analyzed to improve the platform.
Preference Cookies: Used to remember your language, theme, and other settings so you don't have to reconfigure them each time.

You can disable non-essential cookies through your browser settings, though this may affect the functionality of some 199taka features.

7. Data Retention Period

199taka does not retain your data longer than necessary. That said, certain information must be kept for a defined period for legal and security reasons.

Data Type	Retention Period
Core Account Information	For the duration of active account + 5 years
Transaction History	7 years from the last transaction
KYC Documents	5 years after account closure
Support chat records	2 years from the date of the conversation
Betting History	For the duration of active account + 3 years
Analytical Data	1 year from the date of collection

Once the designated retention period expires, 199taka securely deletes or anonymizes your data so you can no longer be identified in any way.

8. Your Rights

You have a number of important rights regarding your personal information at 199taka. To exercise any of these rights, contact our support team via live chat or email.

Right to Access Your Data You can request to see what information 199taka holds about you. Once you reach out to support, the data will be provided within 30 days.

Right to Correct Your Data If any of your stored information is incorrect, you may request a correction. Contact support to update your name or contact details.

Right to Delete Your Data You can request that your data be deleted after your account is closed. However, certain information must be retained for a specified period due to legal obligations.

Right to Restrict Processing You have the right to request that non-essential data processing be stopped — for example, opting out of marketing communications.

Right to Data Portability You can request a copy of the information we hold about you in a readable format. Our support team will be happy to assist with this request.

Right to Lodge a Complaint If you believe your privacy has been compromised, please file a complaint directly with 199taka support. Every effort will be made to resolve the issue promptly.

9. Protection of Minors' Data

199taka does not knowingly collect information from anyone under the age of 18. Age is verified at registration, and any account identified as belonging to a minor is closed immediately.

If a parent or guardian suspects that their child under 18 is using 199taka, please contact support immediately. Once notified, 199taka will verify the account, take the necessary action, and delete any collected data.

              
              Protecting minors is a top priority at 199taka. Any matter involving underage users is treated with the utmost seriousness.
            

10. Policy Updates & Contact

199taka may update this Privacy Policy from time to time. For significant changes, users will be notified via an on-site notice or notification. Always check the "Last Updated" date at the top of this page.

Continued use of 199taka after any policy change will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions or requests:

Live Chat: Support available 24/7 in Bengali
Email: support@199taka.best

Related Documents

For more details, visit our Terms & Conditions and Responsible Gaming View page.

199taka Privacy Policy — How Your Data Is Kept Safe

Our Core Privacy Commitment

Table of Contents

Related Page